Platform documentation
Ratings and customer profile
After you award a job, you request a rating once the quote's delivery working days have passed and the business accepts ratings. You submit stars only after the manufacturer or installer confirms that they delivered the work. Each business chooses one setting for all customers: ratings enabled or disabled. The profile keeps contact details and preferences current.
How it works
- Keep profile contact details accurate.
- Open an awarded inquiry when the rating option appears.
- Request a rating when the platform allows it and the business accepts ratings.
- Wait for the business to confirm or deny delivery.
- If they confirm, submit an honest rating based on your direct experience.
Useful information
When you can request a rating
The rating request does not appear immediately after award. It appears after the delivery working days written on the quote, and only if the business accepts ratings. That is a calendar wait, not a site visit.
Delivery confirmation
After your request, the manufacturer or installer confirms or denies delivery. The important part for stars is that the work has been delivered and confirmed by them. Only then do you submit stars and a comment. If they deny, the rating does not proceed and the request may be flagged for platform review.
One ratings setting for all customers
Each business chooses whether it accepts ratings. This is a global setting: it applies equally to every customer and cannot vary by inquiry or customer. If ratings are disabled, this is shown during recipient selection before you send the inquiry. When enabled, aggregate rating information may appear during recipient selection.
Fair use
Do not use ratings for unlawful content, impersonation or matters unrelated to the actual interaction. Consequences for not keeping platform agreements are covered by the Terms of use.