Platform documentation
Notifications
Notifications alert you to important changes in inquiries, quotes, assignments, ratings, payments, subscriptions, certifications and security events. They are independent of activity history: a notification does not always create a history entry, and a recorded action does not always send a notification.
How it works
- Open Notifications to review unread and earlier items.
- Follow an available link to the related inquiry, billing or account area.
- Mark notifications as read when you have seen them.
- If you do not want email for these alerts, change the preference in your profile. In-app notifications and live alerts remain available.
Useful information
Many kinds of events
Notifications are created in different parts of the platform, not from a single process. Examples include a new inquiry, an assignment, a quote, an accept or decline, a rating request, billing, subscription changes and certification decisions.
Delivery channels
A notification may appear in the app, as a live alert, as a browser notification if you allow it, and by email. A browser notification can arrive while the app is closed. Not every event uses every channel. Muting email does not stop it.
Mute it only for yourself
Muting email in your profile does not stop browser notifications. To stop them only for yourself on this browser, block notifications for the site in the browser settings. If permission stays allowed, the next sign-in turns them back on.
Not the same as activity history
Notifications draw attention to something that needs action or awareness. Activity history is a separate, read-only record of specific actions. See Activity history.
Inquiry reminders
While a request is still waiting for your business to reply, each business day brings a reminder in the app and by email. None is sent on the day the request arrived — that day already has the initial notification.