Subscriptions and payments

When a subscription ends or the PAYGO wallet is empty, marketplace visibility turns off immediately. A 14-day grace period follows (default): full company administration stays open. After those 14 days only Subscription, Payments, Profile and Notifications remain until you pay. Before the plan ends, reminders go out at 30, 7 and 1 days in the app, as a live notice and by email, once the free period has started. A notification is also sent when visibility closes. See Notifications.

The default length for PAYGO, Basic, Professional and Enterprise is 90 days. The countdown starts when the company receives its first valid customer inquiry, or automatically 30 days after registration if no new inquiry arrives. If none arrives, the free period can reach 120 days (4 months) from registration. During the period the selected plan quotas apply. The application shows whether the period has started and when it ends. It does not count down before the start. The start is recorded in activity history. See also Plans and pricing.

Greek companies pay with EveryPay, by card or IRIS, when the administrator starts the payment. Companies in other countries pay with Stripe. Automatic renewal always uses Stripe, including for Greek companies.

On Subscription, the administrator starts Pay to renew. Checkout shows the net fee and VAT. The total is charged. If card payment completes, the new period is added after the current expiry. If they choose IRIS, they leave Ermogon and continue at their bank. The renewal is not complete yet. The subscription updates when the bank confirms the transaction is finished. While you wait, do not start a second renew for the same open checkout.

The administrator may upgrade to a higher subscription plan while a prepaid period is active. Checkout charges the prorated difference for the remaining days. Higher seat and usage caps apply immediately. Usage already consumed in the subscription month still counts toward the new cap. Mid-period downgrades are refused until the period ends. A renew cannot start while an upgrade checkout is still open. An abandoned upgrade can be started again after it expires (about 26 hours).

If money is taken but the higher plan cannot be applied, Ermogon refunds the charge and leaves the current plan unchanged. If the message says the automatic refund failed, contact support. Details stay in activity history.

When unused days remain on a prepaid subscription, the administrator requests a prorated refund from the Subscription page. The refund is not automatic. A platform operator approves or rejects it. Approval refunds the amount for the unused days and shortens or cancels the unused access. Rejection leaves the subscription as it is. For a card top-up refund on the PAYGO wallet, see PAYGO wallet.

Card declined or cancelled: try again or another card. The period is unchanged. Returned from IRIS and nothing changed yet: wait for bank confirmation. Do not pay twice for the same checkout. Renew blocked: finish or abandon the open upgrade checkout. Cannot pay at all: payments may be suspended. Contact support. Seller sees no pay button: only an administrator can start a charge.