Glossary

The words Ermogon uses.

Short definitions for roles, configuration and inquiries. Terms stay aligned with the public product copy.

Roles

Manufacturer: A business subtype on the platform: produces window systems and usually installs them or supplies partners. It is not the primary material supplier.
Manufacturer partner / Installer: A business subtype on the platform: buys window systems from manufacturers, resells them, issues quotes and installs them for end customers.
Business: An inquiry recipient when the text does not name the subtype (manufacturer or installer). It is not the primary material supplier.
Customer: A user who configures openings and submits a quote request.
Primary material supplier: The company that supplies aluminium or PVC profiles and provides systems to manufacturers and installers. In the configurator it appears with default “No preference” and applies to the whole request; when you set it, matching uses it.
Recipient: A business (manufacturer or installer) that receives a customer's inquiry. One inquiry can include up to four recipients.
User roles: Platform permissions are defined by role. On the professional side, company administrator and seller are staff roles inside the business. They are not public business types.

Configurator: The tool in which the customer describes openings and the window system that will cover them. Before sending, they add unlimited openings to a cart and then send one quote request at the same time to one or more businesses (up to 4).
Opening: The void in a building or structure (width × height) to be covered by a window system. It differs from the window: the window is the product placed inside the opening. One opening may contain one or more windows.
Typology: A window-system type in the shared configurator catalogue that will cover an opening, such as a window, sliding system, door or screen.
Frame series: The specific system series of the selected primary material supplier. Defaults to “No preference” and is enabled only when you have set a supplier. Matching uses it only when both are set.
Capabilities: What each business declares for its coverage (country, prefectures or a radius, and optional kilometre bands with a minimum number of openings), as well as materials, typologies, dimension limits, options and related documents. Ermogon uses this data to find which businesses fit an inquiry.

Inquiry: The quote inquiry a customer sends to one or more recipients, with the same openings and the same options.
Quote: The PDF a business uploads in reply to an inquiry. The customer compares quotes and may accept one.
Unlock: The action that gives a business access to protected details, such as customer contact details or other recipients' names, when access and billing rules allow it.
PAYGO (Pay as you go): A usage model for manufacturers and installers. They pay only when they unlock specific inquiry details, such as contact information, without a mandatory subscription.
Wallet: A euro balance used for PAYGO. It is debited when details are unlocked, not when a locked inquiry is only viewed.
Pay to renew: The company administrator pays the monthly or annual fee for Basic, Professional and Enterprise. The new period starts after the current expiry. It is not a PAYGO top-up or a plan upgrade.
Rating: Stars and a comment a customer may leave for a business after that business confirms delivery, if ratings are enabled on its profile.
Email and mobile verification: Before customer or company self-service sign-up completes, email is confirmed with a link and mobile with an SMS code (OTP).