Platform documentation
Track inquiries and quotes
From “My inquiries” you see each request you sent: the configuration, who received it, where it stands, and whether a quote has arrived. Businesses have three business days to reply (weekends and mandatory public holidays do not count). Three business days is the current length. The platform can change it. If no quote arrives, the window extends by another three business days until the first quote.
How it works
- Open "My inquiries" after signing in.
- Open a request to see the configuration and which stage it is at for each business.
- Open a received quote and review the information supplied by that business.
- Record acceptance or rejection when the action is available.
- After you accept, price, delivery and the work are agreed directly with the business, outside Ermogon.
Useful information
Reply window
After you send a request, recipients have three business days to upload a quote or decline. Three business days is the current length. The platform can change it. Each business day after the send day, unanswered recipients get a reminder. If there is still no quote when the window ends, the same three-day window repeats for the same recipients. The first quote stops further extensions; others may still reply until the end of the current window.
One project, multiple recipient records
Sending a request to multiple businesses creates separate recipient relationships. Their progress and quotes may differ.
Status and available actions
The status shows the current stage of the inquiry or quote with each business. Open the record to see which actions you can take now, such as accepting or rejecting a quote.
Platform role
Ermogon records the progress of the inquiry, but is not the manufacturer, seller or installer. Final price, delivery, warranty and work terms are between customer and business.
Quotes
Each quote is written by the manufacturer or installer you sent the request to. Read what it includes before you accept.