Platform documentation
PAYGO wallet and unlock charges
PAYGO uses a prepaid company wallet to unlock customer contact details or the competitor list, instead of a recurring subscription.
How it works
- Open Payments and review the available wallet balance.
- As administrator, start a top-up for a net amount between the limits shown (from €30 to €200 by default).
- Complete payment by card or IRIS on the secure checkout page. Checkout shows the net amount, VAT and the total charged. The wallet is credited with the net amount only.
- Return to the inquiry and request the unlock you need.
- In Payments, check that the top-up or the unlock charge was recorded. If the application allows it, you can request a refund for a card top-up.
Useful information
Default amounts
Public defaults for PAYGO are €6 contact unlock, €2 competitor list, and net wallet top-ups from €30 to €200 (VAT once at top-up). The amounts shown in the application are authoritative and can be overridden by plan-specific prices. When limits or unlock prices change, companies on the affected plan are notified by email. Prices are on Plans and pricing.
Card, IRIS and saved cards
Greek companies pay with EveryPay when it is configured. The card is entered in the Payform. If they choose IRIS, they leave Ermogon and continue at their bank. The wallet stays pending and updates when the bank confirms. After a successful card payment you can save a card for next time, pay with it later or remove it. IRIS cannot be saved. Ermogon never stores full card numbers.
Who can charge
The seller role opens Payments and can see wallet movements. Only the administrator role can start a top-up, renew, upgrade or refund request.
Free unlock conditions
On a subscription plan or during an active free period, an unlock can be free. On the PAYGO plan only the similarity threshold applies (default 0.80 / 80%): if the new inquiry is similar enough to a previous unlocked inquiry from the same customer, contact unlock is not charged. On a subscription plan this threshold is not applied.
Reject after unlock
Rejecting an inquiry after a contact unlock does not refund the wallet charge. The unlock has already been consumed.
Refund requests
Whether you can request a refund depends on the payment type, how recent the payment is, the amount, and whether a request is already open. The request is not approved automatically. A platform operator decides. The money stays as it is until that decision.
What you see / what you can do
Card declined or cancelled: the bank did not accept the card, or you cancelled the checkout before it completed. Nothing is credited to the wallet and the balance stays as it is. Try again with the same card or another one. Returned from IRIS and balance unchanged: you left the bank and returned to Ermogon, but the top-up has not appeared yet. Wait for the bank to confirm. The wallet updates then. Do not start a second top-up for the same open checkout, or you may pay twice. Cannot top up: the top-up button does not proceed. Company payments may be suspended by the platform. Contact the platform. Until the suspension is lifted, no new top-up is possible. Seller sees no pay button: the seller can see the wallet and its movements, but cannot start a payment. Ask the company administrator to start the top-up.