Platform documentation
Marketplace dashboard and ratings
The marketplace dashboard summarizes relevant configurator activity. Rating requests are a separate process for customer feedback.
How it works
- Open the marketplace dashboard with configurator inbox access.
- From the summaries, open inquiries that need action.
- Open Rating requests for feedback-related items.
- Respond with the actions available at this stage.
Useful information
What the numbers show
The numbers cover only records for your own company. They do not show customers across the whole platform.
How a rating proceeds
The customer requests a rating after the eligibility window. You confirm or deny delivery. Only after confirmation can the customer submit stars and a comment. Denial stops the rating and may flag the request for platform review. Ermogon does not track project completion beyond that confirmation or denial.
What averages mean
Displayed averages summarize feedback that has already been submitted. They are not a guarantee of future product or installation quality.