Glossary
Short definitions for roles, configuration, inquiries and billing.
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Learn how Ermogon works for customers, manufacturers and installers. Each topic starts with the essentials, followed by steps, limits and special cases.
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Accounts, roles and access
Ermogon keeps customer accounts separate from company accounts. What you can do depends on your role and permissions.
EveryoneNotifications
Notifications alert you to important changes in inquiries, quotes, assignments, ratings, payments, subscriptions, certifications and security events. They are independent of activity history: a notification does not always create a history entry, and a recorded action does not always send a notification.
Customers, manufacturers and installersActivity history
Activity history shows specific changes and actions that occurred in your account or company. It is separate from notifications: it does not send messages and it does not include every notification.
Customers, manufacturers and installersSecurity, privacy and key terms
Ermogon protects accounts, controls who can see what and records important actions. The Privacy Policy explains how personal data is used.
ReferenceWhat to check in every quote
The first costing factor is the primary material supplier and the frame series. Without the same series, two prices are not comparable. Only then look at the rest of the materials and the price, so you can compare fairly and do not lose a good quote just because the business wrote everything down honestly.
CustomersExample frame series
The primary material supplier and the exact frame series are what make two quotes comparable. This page shows some current names from well-known suppliers, not every system on the market.
CustomersCustomer sign-up, profile and history
A free customer account is required to submit an inquiry and gives you a persistent place for profile, inquiries, notifications and activity history.
CustomersConfigure an opening
The guided configurator collects the project details and one or more openings in quick, composed or express mode.
CustomersChoose recipients and limits
Ermogon narrows the list using the installation area, material, how many openings you declare, the site services you ask for, and each business’s capabilities (including optional distance rules from their manufacturing facility). Supplier and frame series narrow the list only when you have set them (not “No preference”). You choose who receives the inquiry. Limits apply: up to four recipients per inquiry, and a limited number of different projects per business each month.
CustomersTrack inquiries and quotes
From “My inquiries” you see each request you sent: the configuration, who received it, where it stands, and whether a quote has arrived. Businesses have three business days to reply (weekends and mandatory public holidays do not count). Three business days is the current length. The platform can change it. If no quote arrives, the window extends by another three business days until the first quote.
CustomersRatings and customer profile
After you award a job, you request a rating once the quote's delivery working days have passed and the business accepts ratings. You submit stars only after the manufacturer or installer confirms that they delivered the work. Each business chooses one setting for all customers: ratings enabled or disabled. The profile keeps contact details and preferences current.
CustomersRegister a company workspace
Company registration creates an isolated workspace for your company and its authorized staff.
Manufacturers and installersSubscriptions and payments
Basic, Professional and Enterprise are recurring plans with monthly contact-unlock quotas and unlimited PDF quotes after unlock. PAYGO is a separate wallet, charged per unlock. Prices and quotas are on Plans and pricing.
Manufacturers and installersPAYGO wallet and unlock charges
PAYGO uses a prepaid company wallet to unlock customer contact details or the competitor list, instead of a recurring subscription.
Manufacturers and installersInquiry inbox, assignment and unlocks
In the inbox you see inquiries matched to your business. Customer and competitor details stay hidden until unlock conditions are met.
Manufacturers and installersCapabilities, service areas and certificates
Capabilities of manufacturers and installers are used to match you with the right inquiries. They should show what the business can really do.
Manufacturers and installersSuggest catalogue changes
The shared catalogue is the platform catalogue every company uses in the configurator: opening types, suppliers, options and series. When important items are missing, a company administrator proposes an addition or correction. Ermogon reviews and approves it, so the catalogue improves without the company changing it directly.
Manufacturers and installersCustomer records for companies
The customer area shows staff with access the customers that belong to their own company.
Manufacturers and installersEmployees, invitations and sessions
Company administrators control who can join, up to the seat limit of the current plan, what they can do and which active sessions are still valid.
Manufacturers and installersMarketplace dashboard and ratings
The marketplace dashboard summarizes relevant configurator activity. Rating requests are a separate process for customer feedback.
Manufacturers and installers