Terms of Service

1. About Ermogon

Ermogon is a digital matching and configuration platform. It helps customers configure window and related products and connect with manufacturers and installers. Ermogon is not itself the manufacturer, seller, or installer of those products unless explicitly stated for a specific offering.

2. Platform role and liability

Any contract for manufacture, delivery, installation, pricing, or warranty is between the customer and the business. Ermogon does not guarantee product quality, delivery times, final prices, or workmanship. The platform may display partner documents for relevance checks; it does not certify authenticity of third-party certificates. It is the end customer's responsibility to verify authenticity with the competent authority or body. Ermogon does not check whether a business that declares itself a manufacturer is in fact only an installer, or the reverse. The business itself makes that declaration.

3. Accounts and eligibility

You must provide accurate information when creating an account. You are responsible for keeping credentials confidential and for activity under your account. You must:

• Be legally able to enter a binding agreement in your jurisdiction.
• Use a valid email and phone you control for verification.
• Accept these Terms and our Privacy Policy before completing sign-up.

4. Acceptable use

You may not misuse the platform. This includes unauthorized access, abusing rate limits, uploading or posting illegal content, impersonating others, and ratings that leave facts for insults or personal attacks. We may restrict, suspend, or close accounts that violate these Terms or endanger other users.

If we restrict, suspend, or close an account, we send the reason to the account email. Reply to that message or write to contact@ermogon.com.

If you see illegal content, write to contact@ermogon.com. Send the page address or describe what you saw. We will tell you whether we removed it and why.

5. Ratings

Businesses who accept these Terms must also follow the rules for orderly and recorded platform operation. Ermogon aims for reliable operation for both main roles, the customer and the business. If, after complaints to Ermogon, it is established that a business has ratings enabled and repeatedly prevents customers from completing a rating, whether by silence on the request or by repeated refusal to confirm delivery, Ermogon may, in accordance with applicable law, remove the business from the platform. A single refusal does not by itself constitute grounds for removal.

Customers who accept these Terms must, when they submit a negative rating, stick to facts and avoid emotional labels, malicious comments and personal attacks. The customer must have uploaded to the platform, or hold, documents and photographs that support what they wrote. If they do not follow the above, the business retains the right, at their own discretion, to exercise their legal rights, including bringing a court action for defamation. For the same reasons, Ermogon may prohibit use of the platform by users who engage in offensive conduct.

6. Content and intellectual property

Ermogon retains rights to the platform software, branding, and documentation. You retain rights to content you submit (such as inquiry details). By submitting content you grant Ermogon a limited license to process and display it as needed to operate the service.

7. Subscriptions and company accounts

Company accounts may have subscription plans, seat limits, monthly usage quotas, and a first free period, as shown at registration and on the public pricing page. No card is required to sign up.

The first free period lasts 90 days once it starts. It starts when the company receives its first customer inquiry, or automatically after 30 days if none arrives. During that period, contact and competitor unlocks are included without a wallet charge.

When it ends, you continue by paying: subscription plans with Pay to renew, or Pay as you Go with a wallet top-up. There is no automatic card charge unless a company administrator later turns on SaaS auto-renew.

Prices are shown without VAT. The amount charged (net plus VAT) appears on EveryPay before you pay. For companies in Greece, payment is through EveryPay (card or IRIS). Ermogon does not store card numbers.

A refund of unused prepaid subscription days is a request. The platform reviews it and, if approved, refunds in proportion to unused days. Wallet top-up refunds follow the wallet refund request on the payments page.

8. Changes

We may update these Terms. Material changes will be reflected by a new version identifier. Continued use after the effective date of a new version may require renewed acceptance where the law or our flows require it.

9. Contact

For questions about these Terms, for reports of illegal content, and for contact from authorities, write to contact@ermogon.com. We reply in Greek or English.

For illegal content, include the URL or a description. We reply whether something was removed and why.

A consumer in Greece may also contact the Hellenic Consumer Ombudsman (synigoroskatanaloti.gr).